Refund policy

Return & Refund Policy

1. Custom-Order Notice

·       All products sold by Advanced Digital Textiles LLC (ADT) are custom-printed per your specifications. Because you supply the artwork and we print to those exact requirements, all sales are final and returns are not permitted.

·       Please review your artwork, proof approvals, and order details carefully before submitting your purchase. Once production begins, orders cannot be canceled or modified.

2. No Returns or Refunds

·       Due to the custom nature of each order, ADT does not accept returns and does not issue refunds for buyer’s remorse, incorrect artwork uploads, or changes of mind.

·       Orders cannot be returned for credit or cash refund once printing has commenced.

3. Product & Craftsmanship Guarantee

·       ADT stands behind the quality of our printing and the craftsmanship of our products. If you believe your item is defective or was printed incorrectly (e.g., misaligned print, color significantly out of tolerance, material defect), please follow the process in Section 4 below.

·       Claims outside of clear print or material defects (such as customer-supplied artwork issues or subjective color preferences) are not eligible for credit. Customers are responsible for supplying print-ready artwork that meets our file guidelines.

4. Defective or Damaged Item Claims

·       If you receive an item that is physically damaged in transit or has a printing or material defect, you must notify ADT within 7 calendar days of delivery.

·       To file a claim, email support@advdigitaltextiles.com with:

1.     Your order number

2.     High-resolution photos showing the defect or damage (including close-ups)

3.     A brief description of the issue

·       ADT will review your submission within 2 business days. If ADT confirms a defect or damage, we will offer a store credit equal to the item’s purchase price (excluding shipping).

·       ADT may request that you return the defective item before issuing store credit or may ask for additional photos or information to validate the claim. If a return shipment is required, ADT will provide a prepaid return label.

5. Store Credit Policy

·       In confirmed cases of print defects or material/damage issues, ADT will issue store credit for the full value of the affected item (excluding original shipping charges).

·       Store credit can be used toward any future purchase on www.advdigitaltextiles.com and expires 12 months from the date of issue.

·       Store credit is non-transferable, not redeemable for cash, and cannot be used to pay for shipping fees. Any remaining balance after applying store credit must be paid at checkout by the customer.

6. Order Cancellations & Modifications

·       Because production begins promptly after order placement, requests to cancel or modify an order must be submitted immediately to support@advdigitaltextiles.com.

·       If your order has not yet entered the production queue, ADT may, at our discretion, cancel or modify your order and issue a full refund to your original payment method.

·       Once production has started, cancellations or modifications are not permitted, and the standard “No Returns or Refunds” policy applies.

7. How to Request Store Credit

1.     Contact support@advdigitaltextiles.com within 7 days of receipt, including order number and defect photos (see Section 4).

2.     ADT will evaluate the claim and respond within 2 business days with next steps.

3.     If a return is required, ship the item back using the provided prepaid label. If ADT waives the return, store credit will be applied immediately upon approval.

4.     Receive store credit via email. Enter the unique code at checkout on www.advdigitaltextiles.com to redeem.

8. Customer Responsibility

·       Ensure that your artwork files meet ADT’s submission guidelines (e.g., correct color profile, resolution, file format). If printing issues arise due to improper file setup, ADT is not responsible.

·       Confirm all proof approvals carefully. ADT prints exactly what is approved; any discrepancies between approved proof and final print are considered non-defective if they match the proof.

9. Contact Information
For any questions regarding this policy or to initiate a claim, contact:

·       Email: support@advdigitaltextiles.com

·       Phone: 704-226-9600 (Monday–Friday, 9 AM–5 PM ET)

Thank you for understanding that, as a custom-print shop, ADT cannot accept returns but remains committed to exceptional quality. If a true printing or material defect arises, we will work promptly to issue store credit so you can reorder with confidence.